Services

Our Services

 

 

Services

 

 

 

Comprehensive monthly operating statements using the Yardi System.

 

 

Ø  Provide monthly itemized statements (includes all rent collected plus costs/receipts for
maintenance)

Ø  Develop annual statement for tax purposes.

Ø  Preparation of all documents for legal and binding leases as prepared by
landlord/tenant law attorney.

Ø  Keep track of tenant occupancy through move in/move out reports.

 

 

Rent collection.

 

Ø  Collect first month's rent and standard security deposit.

Ø  Bill and collect monthly rents during the entire term of the lease.

Ø  Oversee and process all evictions, as needed.   

Ø  Yardi computer-based billing and recordkeeping system ensures timely rent
notification and collection.

 

 

 

24 Hour Emergency answering service.

 

 

Ø  One of the nicest benefits of professional property management is affording yourself the luxury of being removed from direct contact with your tenants.  After all, who wants to answer phone calls in the middle of the night or on precious free time?  That’s where we step in.  We have staff on call 24 hours a day, 7 days a week to take calls from tenants when emergencies arise.  That gives you peace of mind knowing that your investment is being cared for. 

 

 

Complete vacancy preparation.

 

 

Ø  Vacancy preparation is given the highest priority. The property supervisor or/and resident manager has the unit inspected well prior to the move out to determine necessary work. The property supervisor authorizes vendor work orders for painting, repairs, cleaning of carpet/vinyl and blinds/drapes, door locks, and housecleaning. Lock boxes are placed on vacant units during vacancy preparation so that vendors can gain access and the flow of work can proceed without difficulty.

     

 

Thorough screening of prospective tenants.

 

Ø  Solicit, acquire and stringently screen all prospective renters/tenants. We utilize credit reports, rental history, references, employment records, and criminal background checks to find the most qualified tenant to place in your property. 

 

   Accounts payable services (mortgage, taxes, etc.)

 

 Ø  Review all invoices for services, on-site work, and supplies ordered in connection with operating and maintaining the property and pay such invoices as they become due.

 

 

   Coordinate building maintenance and repairs.

 

Ø  We provide skilled, prompt vendor service to your tenants and seek out competitive prices. We have relationships with vendors who offer emergency repair services on nights and weekends. We provide our residential and commercial clients with prompt 24 hours on-call service to address tenant needs.

 

 

   Handle tenant relations.

 

Ø  A high level of tenant satisfaction manifests itself in a very important way: tenant retention. Face it, tenant turn-over costs the property owner money!  So, each year REMS strives to maintain positive relationships with tenant which will, in turn, help to maintain quality, rent paying tenants in rental units.  We pride ourselves on a large volume of tenant referrals, too.  Our tenants often call us to ask inform us of family members or friends who are looking to rent an apartment or home.  What a great resource!  

 

 

   Serve notices.

 

Ø  From time to time tenants may need to be served notices (pay rent or quit, change in terms, etc.) and that’s when you need a local manager who can personally serve the tenant.  Additionally, most notice service fees are what we term “pass through” charges.  We keep owner expenses down by charging tenants whenever possible. 

 

 

  Initiate and monitor unlawful detainer actions when necessary.

 

Ø  Prompt action is important when dealing with tenants who fall behind in paying rent.  We initiate unlawful detainers and provide daily monitoring throughout the entire process.